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Frequently asked questions

You will receive an email with your tracking ID as soon as your order has been shipped.

We have different warehouses around the globe and send your order from the closest one to optimize shipping time and price. If your order contains different items, they may arrive in different packages. However, you will get tracking numbers for all packages!

Current shipping rates vary depending on the product, under each product is the shipping rate for that specific product.

At Velarty, we prioritize sustainability by producing all items made to order, reducing waste in an industry where approximately 30% of clothing goes unsold. According to Article 16(c) of Directive 2011/83/EU, personalized and made-to-order products are exempt from mandatory returns. Therefore, we cannot accept returns on these items. If you have any concerns about your order, please contact us directly. Thank you for supporting our eco-friendly mission.

If your ordered product arrives damaged, broken, or lost during delivery, contact us within 30 days of delivery and we will send you a replacement at no extra charge!

We have a size chart in centimeters under every piece of clothing.

Men
T-Shirt and Hoodie: Order normal size = Oversized fit, Size down = More classic fit

Women
Baby Tee: True-to-size fit
Hoodie: Order normal size = Classic fit, Size up = Oversized fit

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